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Our support team is here to help Monday to Friday, 9AM to 6PM. Before reaching out, you may find answers more quickly by browsing our FAQ section above. If you can't find what you need, please get in touch via our contact form below with your query. We aim to respond to all enquiries within one business day. For urgent matters, you can reach us directly by phone during business hours.
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Frequently Asked Questions
How do I create an account?
Click the 'Account' icon in the top right corner and select 'Create Account'. Follow the prompts to set up your account with your email and password.
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay using various payment methods including credit/debit cards.
Can I modify my order after it has been placed?
Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package's delivery status.
What should I do if I received the wrong item?
Contact us immediately with your order number and details about the incorrect item. We'll arrange for a return and ensure you receive the correct product.
Is it safe to enter my payment details on your website?
Yes, absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information. We never store your full card details on our servers, and all transactions are processed through secure, PCI-compliant payment gateways. You can also see the padlock symbol in your browser's address bar, indicating a secure connection.